Ordering
Can I cancel my order?
Can I cancel my order?
If the order has not been shipped you can call or email to cancel your order. Once the order has been shipped we are unable to cancel it and it will be treated as a return.
What if I want to speak to someone?
What if I want to speak to someone?
We'd love to help you out with any questions you may have regarding products we carry or your order.
Give us a call at 320-599-4176 or fill out the contact form below.
What are your office hours?
What are your office hours?
We don’t have set hours.
We are open Monday through Friday and most Saturdays during the busy season.
You will be able to catch someone Monday through Friday from 8:00 a.m. – 4:00 p.m. central time but most of the time someone will answer your call earlier and later than that.
If no one answers, please leave a message and we will return your call.
We will be closed on all major holidays.
Do you have a store to shop at?
Do you have a store to shop at?
We do not have a physical store to shop at. We only sell online.
Shipping
What shipping methods/carriers does MTP use?
What shipping methods/carriers does MTP use?
Shipping Methods
We ship via UPS, Spee-Dee, USPS, and freight.
Spee-Dee Delivery
Spee-Dee only delivers to Minnesota, Wisconsin, Illinois, Iowa, South Dakota, North Dakota, and parts of Nebraska and Missouri. If you live in these states, your package may be delivered via Spee-Dee.
USPS Shipping
If you provide us with a PO Box, or your package is extremely light, it may be shipped USPS.
UPS Shipping
The majority of orders will be sent via UPS.
How long will it take to receive my order?
How long will it take to receive my order?
We take pride in getting you package shipped as fast as possible.
Standard shipping normally takes 2-5 days. That being said, once the package leaves our shop it is out of our control.
What are your shipping rates?
What are your shipping rates?
Minnesota, Wisconsin, Illinois, Iowa, South Dakota, and North Dakota the postage rates are as follows:
Product Total Under $50.00 = $11.95
Product Total From $50.00 - $100.00 = $16.95
Product Total Over $100.00 = $24.95
For the remaining lower 48 the postage rates are as follows:
Product Total Under $50.00 = $12.95
Product Total From $50.00 - $100.00 = $19.95
Product Total Over $100.00 = $29.95
Tanned Fur ships at a flat rate of $11.95
How can I track my order?
How can I track my order?
Tracking Information
Your tracking number will be sent to you in an email once the order has shipped.
USPS Tracking
If your tracking number starts with a 9, it has been shipped through USPS. www.usps.com
UPS Tracking
If your tracking number starts with a 1Z, it has been shipped through UPS. www.ups.com
Spee-Dee Delivery Tracking
If your tracking number starts with SP, it has been shipped through Spee-Dee Delivery. www.speedeedelivery.com
Do you sell internationally?
Do you sell internationally?
Due to the high cost of shipping international orders, as this point we are only shipping to US based customers.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days of receiving your order.
Items must be returned:
- in the same condition in which they were received,
- be unworn/unused, and
- include all the original packaging.
Ship your items for return to:
Minnesota Trapline Returns
13480 Kingsview RD SE
Alexandria, MN 56308
Place a note in the packaging stating:
- you want a refund
- the order number, and
- provide your contact information
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
What if an item shows up damaged?
What if an item shows up damaged?
Please notify us right away if there is any damage or items missing from your package. Although our packers are professionals, on occasion a package will be damaged in transit. We pack our very odorous lures in cans or jars to control the smell. Please check inside these cans/jars and through all your paper before discarding the packing material. A 1oz. bottle of lure is easy to miss inside a large box of paper.